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Frequently Asked Questions
Shopping Information
We specialize in high-quality pet toys designed to entertain, comfort, and support the well-being of your furry friends.
We ship to most countries worldwide, including the United States, Canada, Europe, Australia, New Zealand, and many countries in Central and South America, as well as the Middle East.
Yes! Orders over $59.99 qualify for free standard shipping. Orders under $59.99 have a flat shipping fee of $9.99.
Shipping times vary by region but generally take 7–15 business days, not including 1–3 business days for order processing.
You will receive a tracking number via email once your order ships. You can also track your order through our website’s Order Tracking page.
Once you have placed your order, we will ship it within 72 business hours. Then, it will take 7 - 15 days to arrive. Depending on the shipping carrier, it will take less or more time, but your package has to arrive within this time frame.
Yes, you can cancel or modify your order within 24 hours of placing it at no charge. After this period, if the order has been processed or shipped, it cannot be canceled.
We do not ship to the following regions due to international trade restrictions:North Korea,Iran,Syria,Crimea Region,Sudan
You may apply for a return or exchange within 30 days of receiving your order. Items must be unused, unwashed, and in their original condition with tags and packaging.
Please note:
Customized items and items marked “Final Sale” are not eligible for return or exchange.
Return shipping costs and any import fees are the responsibility of the customer unless the item is faulty.
Please contact our customer service at server@stslio.com with your order number, proof of purchase, and a photo or video of the item (if faulty). We will guide you through the return process.
Return Address:
435 Madison Street, Buffalo, NY 14212, USA
Once we receive and inspect your returned item(s), refunds will be issued to your original payment method within 7–15 business days. Shipping costs are non-refundable unless the return is due to our error.